Designated Support Engineer

📋 Description

• Act as the primary technical contact for assigned enterprise customers, owning engagements end-to-end.
• Develop deep understanding of customer environments, workflows, and integration needs.
• Provide proactive guidance to optimize reliability, scalability, and adoption.
• Build trusted relationships with customer engineering, operations, procurement, and IT.
• Lead investigations across integrations, identity/SAML, and backend systems.
• Establish regular engagement rhythms: reviews, health checks, roadmap alignment.

🎯 Requirements

• 5–6 years in a technical, customer-facing role, ideally enterprise SaaS.
• 1+ years as Designated Support Engineer or similar.
• Proven success supporting enterprise-scale environments with complex integrations.
• Experience partnering with Engineering to influence prioritization and outcomes.
• Own high-pressure situations and drive issues to completion.
• Excellent written and verbal communication; strong customer empathy and prioritization.
• Advanced debugging across REST APIs, GraphQL, OAuth, and SSO; webhooks.
• ERP platforms (NetSuite, Oracle, SAP); iPaaS/integration frameworks; SCIM provisioning.

🎁 Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO