Manage full lifecycle of disputes and chargebacks for debit/credit/prepaid cards.
Investigate disputes: fraud, merchandise not received, and service not rendered.
Determine validity per card network rules; handle chargebacks and pre-arbitrations.
Prepare/submission of docs within timelines; collaborate with merchants, banks, issuers.
Track dispute metrics and reporting: volumes, aging, recovery, win/loss, SLA.
Provide clear communication to customers; support audits and regulatory needs.

🎯 Requirements

Familiarity with fraud detection systems and dispute management tools.
Strong knowledge of RBI guidelines and PCI DSS.
Exposure to Lean Six Sigma or RPA-based automation.
Excellent analytical, investigative, and problem-solving skills.
Strong communication and interpersonal abilities for cross-functional work.
Bachelor’s degree in finance or business; experience in banking/fintech.

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