Staff Engineer, Site Reliability

\u003ch2\u003e\u003cstrong\u003eAbout Zapier\u003c/strong\u003e\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cem\u003e\u003cstrong\u003eWe're humans who simply think computers should do more work.\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAt \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/about\"\u003eZapier\u003c/u\u003e\u003c/a\u003e, we\u2019re not just making software—we\u2019re building a platform to help millions of businesses globally scale \u003cem\u003ewith \u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/ai\"\u003e\u003cu\u003eautomation and AI\u003c/u\u003e\u003c/a\u003e. Our mission is to make automation work for everyone by delivering products that delight \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/customer-stories\"\u003e\u003cu\u003eour customers\u003c/u\u003e\u003c/a\u003e. You\u2019ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/zapconnect\"\u003e\u003cu\u003eour customers\u2019 success\u003c/u\u003e\u003c/a\u003e, and as they grow, so will you.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eJob Posted: \u003c/strong\u003e08/15/2025\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eLocation: \u003c/strong\u003eNorth America \u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier\'s Internal Platform exists to provide engineers with a reliable, frictionless foundation to build, ship, and operate software. We\u2019re looking for a \u003cstrong\u003eStaff Site Reliability Engineer\u003c/strong\u003e with deep \u003cstrong\u003eobservability expertise\u003c/strong\u003e and a proven track record of \u003cstrong\u003eleading company-wide change\u003c/strong\u003e. You\u2019ll join our Reliability Platform team, where we own \u003cstrong\u003eincident response, service ownership, and observability\u003c/strong\u003e, and you\u2019ll play a pivotal role in strengthening Zapier\u2019s posture across all three.\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/our-commitment-to-applicants/\"\u003eOur Commitment to Applicants\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/culture-and-values-at-zapier/\"\u003eCulture and Values at Zapier\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/learn/remote-work/\"\u003eZapier Guide to Remote Work\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/zapier-code-of-conduct/\"\u003eZapier Code of Conduct\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/working-on-diversity-and-inclusivity/\"\u003eDiversity and Inclusivity at Zapier\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003eWhy This Role Matters\u003c/strong\u003e\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003eThis isn’t just an infrastructure or tooling role. We\u2019re looking for someone to \u003cstrong\u003eset and drive a multi-year reliability strategy\u003c/strong\u003e that enables Zapier engineers to deliver reliable products at scale. You\u2019ll need to \u003cstrong\u003einfluence organizational culture and practice\u003c/strong\u003e—shaping how engineers instrument, monitor, debug, and learn from their systems.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eYou\u2019ll be a \u003cstrong\u003etechnical leader\u003c/strong\u003e across teams and a mentor to engineers tackling complex systems problems. You won\u2019t just build observability tools—you\u2019ll \u003cstrong\u003edefine what \u201cgood\u201d looks like\u003c/strong\u003e, \u003cstrong\u003epartner with service teams to get there\u003c/strong\u003e, and help \u003cstrong\u003eelevate reliability practices\u003c/strong\u003e across the organization.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003eAbout You\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou\u2019re a seasoned engineer.\u003c/strong\u003e You have 10+ years of experience in systems engineering and software development, including Staff+ level roles where you\u2019ve led broadly scoped, high-impact initiatives.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou\u2019re a builder first. \u003c/strong\u003eYou lead through hands-on contribution and aren\u2019t afraid to roll up your sleeves to make things happen. You thrive on jumping in alongside product teams to solve problems directly, unblock adoption of platform practices, and demonstrate what \u201cgood\u201d looks like by building it. You\u2019re energized by executing—not just advising.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eObservability is your craft. \u003c/strong\u003eYou have deep, hands-on experience designing and operationalizing observability systems across metrics, logs, traces, and profiling. You understand what it takes to turn telemetry into actionable insight—and build a culture that values it.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou lead systemic change.\u003c/strong\u003e You've defined and driven adoption of practices like SLOs, golden paths, and instrumentation standards across multiple teams or organizations. You’ve helped teams evolve from reactive to proactive reliability.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou design for scale and ambiguity.\u003c/strong\u003e You can design systems and solutions in complex, high-scale environments—where priorities are fluid and ambiguity is the norm.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou\u2019re a strategic thinker. \u003c/strong\u003eYou can define a long-term vision and identify incremental paths to achieve it. You balance business goals, technical constraints, and developer experience.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou are customer- and team-oriented.\u003c/strong\u003e You have empathy for both internal engineers and the end users they serve. Youre able to translate needs across organizational layers, balancing tactical team needs with strategic business impact. You collaborate effectively with ICs, EMs, and executives alike, and you build trust by listening first and aligning on outcomes.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou\u2019re a strong communicator.\u003c/strong\u003e You\u2019re great at tailoring communication to different audiences—whether writing RFCs, mentoring engineers, or aligning leaders on tradeoffs and priorities.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou are an AI power user.\u003c/strong\u003e You proactively embrace AI as a core part of your engineering toolkit and are excited to explore new ways it can accelerate learning, development, and operations. You don\u2019t just use AI—you advocate for it, sharing your workflows and helping others level up.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003eThings You\u2019ll Do\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eLead Zapier\u2019s observability strategy.\u003c/strong\u003e Define standards and best practices for instrumentation, telemetry, alerting, and visibility. Build prototypes, drive adoption, and work directly with engineers to embed observability into their workflows.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eAccelerate platform adoption.\u003c/strong\u003e Actively partner with product and platform teams to remove friction in adopting golden paths for observability, service ownership, and incident response. Where adoption lags, jump in and help build the missing pieces.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eElevate our incident lifecycle.\u003c/strong\u003e Help teams prevent, detect, and respond to incidents more effectively, and strengthen how we analyze and learn from them.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eMentor and guide engineers.\u003c/strong\u003e Share your expertise across the SRE and broader engineering org. Uplevel teams\u2019 understanding of reliability principles, observability tooling, and service ownership practices.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eInfluence service maturity.\u003c/strong\u003e Contribute to shaping what \u201cowning a service\u201d means at Zapier—including improving how engineers measure and understand reliability.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eDrive platform-wide projects.\u003c/strong\u003e Collaborate across infrastructure, product, and data teams on initiatives like distributed tracing, centralized logging, or unified health dashboards.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eAct as a reliability steward.\u003c/strong\u003e Partner with other Staff Engineers and Engineering Leaders to evolve Zapier\u2019s engineering practices and reliability posture at scale.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eChampion AI integration.\u003c/strong\u003e Use AI tools to optimize development, debugging, analysis, and documentation workflows—and support others in doing the same.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003eOur Stack \u0026amp; Tools\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eCloud \u0026amp; Infra:\u003c/strong\u003e AWS, Kubernetes, Redis, Kafka, Terraform\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eObservability:\u003c/strong\u003e Grafana, Datadog, Opensearch, Prometheus, Sentry\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eLanguages:\u003c/strong\u003e Go, Python, TypeScript\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eCI/CD \u0026amp; Source Control:\u003c/strong\u003e GitLab, ArgoCD\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003eWhat Success Looks Like\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eObservability is seen not as a platform function, but as an engineering-wide discipline.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier teams can confidently answer: \u003cem\u003e\u201cIs my service healthy?\u201d\u003c/em\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eSLOs are not only defined, but actively used to guide engineering decisions.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eIncidents are detected faster, recur less, and are learned from more effectively.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eTeams feel empowered and supported in owning the reliability of their systems.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAI tooling is embedded across reliability workflows, increasing speed, quality, and experience.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003eHow to Apply\u003c/strong\u003e\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003eAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/zapier-code-of-conduct\"\u003ecode of conduct\u003c/a\u003e provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier prioritizes the security of our customers\' information and is dedicated to adhering to all applicable data privacy laws. You can \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/legal/data-privacy\"\u003ereview our privacy policy here\u003c/a\u003e.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:jobs@zapier.com\"\u003ejobs@zapier.com\u003c/a\u003e.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ch2\u003e\u003cstrong\u003eApplication Deadline:\u003c/strong\u003e\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003eThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cem\u003eEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out\u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit\"\u003e\u003cem\u003e \u003c/em\u003e this resource\u003c/a\u003e\u003cem\u003e for a list of countries where we currently cannot have Zapiens permanently working.\u003c/em\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e