Sr. Technical Product Manager, Enterprise

\u003ch2\u003e\u003cstrong\u003eAbout Zapier\u003c/strong\u003e\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cem\u003e\u003cstrong\u003eWe\'re humans who simply think computers should do more work.\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAt \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/about\"\u003e\u003cu\u003eZapier\u003c/u\u003e\u003c/a\u003e, we\u2019re not just making software—we\u2019re building a platform to help millions of businesses globally scale \u003cem\u003ewith \u003cem\u003eautomation and AI\u003c/u\u003e\u003c/a\u003e. Our mission is to make automation work for everyone by delivering products that delight \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/customer-stories\"\u003e\u003cu\u003eour customers\u003c/u\u003e\u003c/a\u003e. You\u2019ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/zapconnect\"\u003e\u003cu\u003eour customers\u2019 success\u003c/u\u003e\u003c/a\u003e, and as they grow, so will you.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eJob Posted: \u003c/strong\u003e08/14/2025\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eLocation: \u003c/strong\u003eAmericas (\u003cstrong\u003eNorth, Central, and South America Only\u003c/strong\u003e)\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePlease review the countries we\'re unable to hire from at this time \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit?tab=t.0#heading=h.m30k825hwucj\"\u003ehere.\u003c/a\u003e \u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch2\u003eHi There!\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier is seeking a \u003cstrong\u003eTechnical Product Manager\u003c/strong\u003e to join our Enterprise team. You will own and drive a complex technical product roadmap and initiatives that require deep technical understanding and cross-team execution. You'll own the technical product roadmap, which includes, but is not limited to, data residency, cell architecture planning, HIPAA compliance, Bring-Your-Own-Key encryption, security projects, and more. You\u2019ll be responsible for making technical trade-off decisions, defining architectural requirements, and driving engineering teams toward cohesive solutions that deliver customer value.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eYou will partner and collaborate with engineering and product leaders across multiple teams to push for consensus and make decisions when teams have conflicting approaches, determining the path forward for complex technical challenges. We will rely upon you to understand the product architecture and customer requirements to facilitate technical tradeoffs where needed. You must be strong in execution, detail-oriented, and able to work cross-team to identify issues before they impact teams. You must be able to drive accountability across the organization.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eSuccess Looks Like\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eComplex technical initiatives like data residency and HIPAA compliance are delivered on schedule, with full regulatory requirements met\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCross-functional technical dependencies are resolved efficiently through your technical decision-making rather than prolonged coordination cycles\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eEnterprise customers receive technical capabilities faster because you drive architectural decisions instead of deferring to multiple stakeholders\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eTechnical debt in enterprise systems decreases as you identify and address architectural conflicts early in the development process\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eEngineering teams across zones actively seek your involvement in technical initiatives, viewing you as essential to their success\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAll build teams accelerate the delivery of enterprise-driven capabilities while maintaining quality and compliance standards\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/our-commitment-to-applicants/\"\u003e\u003cu\u003eOur Commitment to Applicants\u003c/u\u003e\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/culture-and-values-at-zapier/\"\u003e\u003cu\u003eCulture and Values at Zapier\u003c/u\u003e\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/learn/remote-work/\"\u003e\u003cu\u003eZapier Guide to Remote Work\u003c/u\u003e\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/zapier-code-of-conduct/\"\u003e\u003cu\u003eZapier Code of Conduct\u003c/u\u003e\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/working-on-diversity-and-inclusivity/\"\u003e\u003cu\u003eDiversity and Inclusivity at Zapier\u003c/u\u003e\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cem\u003eMy name is Jenica, and I\u2019m the Director of Product for Enterprise at Zapier, and this role will report to me. Zapier, we like to share our README\u2019s so you can get to us too; \u003c/a href=\"https://jenica-blechschmidt-readme.zapier.app/page\" rel=\"noopener noreferrer nofollow\"\u003e\u003cem\u003ehere\u2019s mine.\u003c/u\u003e\u003c/em\u003e\u003c/a\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ch2\u003eAbout You\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eEngineering Background:\u003c/strong\u003e Started as an engineer or have deep technical experience with complex infrastructure/platform initiatives like AWS, Kubernetes, Terraform, Vercel, and engineering tooling like Datadog, Databricks, OpsLevel, \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://Incident.io\"\u003eIncident.io\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eTechnical Program Experience:\u003c/strong\u003e Led large-scale technical programs like data residency, compliance frameworks, microservices migrations, or similar multi-quarter initiatives—including hands-on setup and management of Jira (or similar service), structuring cross-organizational projects, and applying agile operations best practices for tracking and delivery.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eExecution Excellence:\u003c/strong\u003e Proven ability to define technical roadmaps and drive them to completion\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eCross-Company Influence:\u003c/strong\u003e Build strategic networks across the organization to stay informed of company-level developments and influence technical decisions through informal relationships, not just direct team alignment\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eEnterprise/Compliance Context:\u003c/strong\u003e Experience with regulated industries, security requirements, or enterprise-scale infrastructure challenges\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eDriver Mentality:\u003c/strong\u003e Look around technical corners, resolve cross-team misalignment, and remove friction1he type of person engineering teams are willing to trade headcount for\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eComfortable in Ambiguity: \u003c/strong\u003eYou lead change effectively, introducing and implementing new processes, tools, and ways of working while ensuring smooth adoption and sustained impact\u003e using influence and alignment rather than mandates.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eBonus Points\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eData Residency/Compliance Experience:\u003c/strong\u003e Built or delivered compliance roadmaps (HIPAA, SOC2), data residency solutions, or enterprise security features\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003ePlatform/Infrastructure Background:\u003c/strong\u003e Experience with cell architecture, encryption key management, or large-scale infrastructure migrations\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eMulti-Region Technical Experience:\u003c/strong\u003e Delivered technical solutions across different geographic regions with varying compliance requirements\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ch2\u003e\u003cstrong\u003eThings You\u2019ll Do\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eOwn Technical Product Outcomes:\u003c/strong\u003e Define and own meaningful goals for complex technical initiatives, fostering a culture focused on outcomes rather than outputs. Drive measurable business impact through technical solutions that solve real customer problems, not just successful project delivery.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eDrive Technical Product Decisions:\u003c/strong\u003e Make technical approach and sequencing decisions for complex initiatives spanning multiple systems like data residency, HIPAA compliance, and Bring-Your-Own-Key encryption\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eOwn Technical Trade-offs:\u003c/strong\u003e Determine which compliance requirements require new infrastructure vs. configuration changes, balancing customer needs with engineering costs and technical feasibility\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eConsult with customers:\u003c/strong\u003e You will work with customers to help shape the future technical roadmap through customer calls, feedback sessions, and working with prospective customers.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eBuild Technical Product Roadmaps:\u003c/strong\u003e Create and execute multi-quarter roadmaps for enterprise-driven technical initiatives, working backwards from customer commitments to define executable plans\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eDefine Technical Requirements:\u003c/strong\u003e Translate enterprise customer needs into specific engineering requirements that teams can build against\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eAccelerate Technical Delivery:\u003c/strong\u003e Remove friction and push the engineering team to make technical decisions quickly rather than scheduling more meetings. Establish repeatable agile processes for cross-team coordination, and leveraging tools like Jira to manage and track complex, cross-org projects end-to-end\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eMaster Technical Context:\u003c/strong\u003e Understand complex technical systems and requirements to communicate dependencies, risks, and tradeoffs to stakeholders—and rapidly learn unfamiliar technologies when needed.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003eHow to Apply\u003c/strong\u003e\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003eAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We\u2019re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don\u2019t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAfter you apply, you are going to hear back from us—even if we don\u2019t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we\u2019ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier is an equal-opportunity employer and we\u2019re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone\u2019s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/zapier-code-of-conduct\"\u003ecode of conduct\u003c/a\u003e provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/legal/data-privacy\"\u003ereview our privacy policy here\u003c/a\u003e.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:jobs@zapier.com\"\u003ejobs@zapier.com\u003c/a\u003e.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ch2\u003e\u003cstrong\u003eApplication Deadline:\u003c/strong\u003e\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003eThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cem\u003eEven though we\u2019re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out\u003c/a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit\"\u003e\u003cem\u003e this resource\u003c/em\u003e for a list of countries where we currently cannot have Zapiens permanently working.\u003c/a\u003e\u003c/em\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e