Sr. Product Manager, MCP

\u003ch2\u003e\u003cstrong\u003eAbout Zapier\u003c/strong\u003e\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cem\u003e\u003cstrong\u003eWe're humans who simply think computers should do more work.\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAt \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/about\"\u003e\u003cu\u003eZapier\u003c/u\u003e\u003c/a\u003e, we’re not just making software—we’re building a platform to help millions of businesses globally scale \u003cem\u003ewith \u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/ai\"\u003e\u003cu\u003eautomation and AI\u003c/u\u003e\u003c/a\u003e. Our mission is to make automation work for everyone by delivering products that delight \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/customer-stories\"\u003e\u003cu\u003eour customers\u003c/u\u003e\u003c/a\u003e. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/zapconnect\"\u003e\u003cu\u003eour customers’ success\u003c/u\u003e\u003c/a\u003e, and as they grow, so will you.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eJob Posted: \u003c/strong\u003e08/14/2025\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eLocation: \u003c/strong\u003eAmericas (\u003cstrong\u003eNorth, Central, and South America Only\u003c/strong\u003e)\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePlease review the countries we're unable to hire from at this time \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit?tab=t.0#heading=h.m30k825hwucj\"\u003ehere.\u003c/a\u003e \u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch2\u003eHi There!\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003eAt Zapier, we're on a mission to make automation work for everyone. That means building products that empower people to do more with less and designing systems that scale as our users grow. The \u003cstrong\u003eAgent Platform\u003c/strong\u003e team is at the forefront of this vision: we're bringing the power of Zapier's 8,000+ app integrations to third-party AI agents, using MCP and other novel technologies. AI agents are redefining how work gets done, and we're building the infrastructure that lets them seamlessly connect to a user’s entire tool stack.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eWe're looking for a \u003cstrong\u003eSenior Product Manager\u003c/strong\u003e to own and implement our Zapier MCP product strategy. This role sits at the critical intersection of cutting-edge AI technology and enterprise-level orchestration. You'll work directly with technical customers, shape our product roadmap, and ensure we're building solutions that are both innovative and trustworthy. You’ll report to Lisa Chapello, Head of AI Platform (here’s her \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://docs.google.com/document/d/1uyvmOAPo5ahdd-033cNclHYQrwXK7hymwER17FoB1Fs/edit?tab=t.0\"\u003e\u003cu\u003eReadMe\u003c/u\u003e\u003c/a\u003e).\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/our-commitment-to-applicants/\"\u003e\u003cu\u003eOur Commitment to Applicants\u003c/u\u003e\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/culture-and-values-at-zapier/\"\u003e\u003cu\u003eCulture and Values at Zapier\u003c/u\u003e\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/learn/remote-work/\"\u003e\u003cu\u003eZapier Guide to Remote Work\u003c/u\u003e\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/zapier-code-of-conduct/\"\u003e\u003cu\u003eZapier Code of Conduct\u003c/u\u003e\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/working-on-diversity-and-inclusivity/\"\u003e\u003cu\u003eDiversity and Inclusivity at Zapier\u003c/u\u003e\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003eAbout You\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou center the customer in everything you do\u003c/strong\u003e. You prioritize high-impact results, proactively coordinate with stakeholders, address misalignment early, and keep leaders informed. You embrace change and adapt based on customer feedback and market shifts.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou own outcomes, not just outputs\u003c/strong\u003e. You take initiative without needing top-down direction, but you're also an effective communicator who can bring others with you. You have sound judgment and balance user needs, technical constraints, and business goals in your decisions. You can innovate by using AI and Zapier products, running thoughtful experiments, and turning insights into action.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou win together with your team\u003c/strong\u003e. You communicate clearly and transparently to share context and build trust. You collaborate across teams by stepping beyond your role\'s responsibilities to navigate friction and contribute to shared outcomes. You give, request, and use diverse feedback to improve Zapier's outcomes, even when it's hard or uncomfortable.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou relish a technical problem and have deep empathy for technical users.\u003c/strong\u003e You've worked with developer-facing products before, and can translate complex concepts into clear requirements and business cases. You understand the developer experience and can advocate for what technical customers and decision-makers need.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou think on multiple time horizons. \u003c/strong\u003eYou get just as much satisfaction from rapid experimentation as you do from building production-ready systems that can scale to GA.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eYou thrive in ambiguous, fast-moving environments\u003c/strong\u003e. You can turn loosely defined problems into concrete product strategies. You're comfortable making decisions with incomplete information and can pivot quickly as you learn more.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003eThings You'll Do\u003c/strong\u003e\u003c/h2\u003e\u003ul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eLead MCP product development:\u003c/strong\u003e Define and execute the product roadmap for Zapier's MCP Server, enabling third-party AI agents to seamlessly connect with Zapier's ecosystem of 8,000+ apps.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eInterface with technical customers:\u003c/strong\u003e Work directly with developers, AI companies, and enterprise customers to understand their needs, gather feedback, and prioritize features that drive adoption and satisfaction.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eMonitor the competitive landscape\u003c/strong\u003e and emerging standards to keep Zapier at the forefront of the MCP ecosystem\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eEnhance the developer experience: \u003c/strong\u003eSeek out opportunities to help third-party developers more quickly integrate \u0026amp; succeed with Zapier's platform.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003ePrioritize for performance and growth:\u003c/strong\u003e Define success metrics for your products’ performance and customer satisfaction. Use data to identify optimization opportunities and guide product improvements.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eShape AI orchestration:\u003c/strong\u003e Consult on Zapier's approach to enterprise orchestration in the AI era, working with other product teams to establish patterns that spur innovation with appropriate guardrails.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch2\u003e\u003cstrong\u003eHow to Apply\u003c/strong\u003e\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003eAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/jobs/zapier-code-of-conduct\"\u003ecode of conduct\u003c/a\u003e provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://zapier.com/legal/data-privacy\"\u003ereview our privacy policy here\u003c/a\u003e.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:jobs@zapier.com\"\u003ejobs@zapier.com\u003c/a\u003e.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003eApplication Deadline:\u003c/strong\u003e\u003c/h2\u003e\u003cp style=\"min-height:1.5em\"\u003eThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cem\u003eEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out\u003c/em\u003e\u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit\"\u003e\u003cem\u003e this resource\u003c/em\u003e for a list of countries where we currently cannot have Zapiens permanently working.\u003c/em\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e