AI at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

Job Posted: 12/4/25

Location: South America or India (must work hours of 5/6am - 1/2pm EST)

Hi there!

We’re looking for a Jr. Business Systems Analyst to help power the systems, workflows, and automation that enable Zapier’s Support organization to serve our customers a best in class experience. In this role, you'll make our internal tools more reliable, our processes more scalable, and our support teams more efficient. You’ll blend system administration, workflow optimization, data-driven decision-making, and an automation-first mindset to reduce friction and help internal teams focus on the work that matters most.

This is the perfect opportunity for someone looking to develop their skills in systems administration, workflow automation, operational analytics, and cross-functional program delivery. People who start in this position could grow into Business Systems Analysts, Operations Specialists, Technical Program Managers, or other systems or platform focused roles at Zapier.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

About You

You're naturally curious, highly organized, and eager to understand how systems, data, and workflows fit together. You enjoy problem-solving and improving processes—even small fixes excite you because they create meaningful leverage. You’re comfortable with ambiguity, ask strong questions, and thrive in environments where learning happens fast.

You have an automation-first mindset and look for opportunities to eliminate manual effort, scale operations, and improve the user experience for both customers and internal stakeholders. You’re energized by AI-driven tooling and are excited to expand your skills in modern support systems, workflow automation, and operational analytics.

You communicate clearly, collaborate well with partners across Support, Engineering, and Operations, and enjoy turning complexity into clarity.

In short: you like making systems better—and you like learning while doing it.

Experience

You have experience in technical support, business operations, system administration, or similar operational roles.
You’ve contributed to improving workflows, documenting processes, or supporting internal tooling.
You’re comfortable navigating systems like CRMs, help desk tools, internal admin tools, or automation platforms.
You’re curious about AI-powered workflows, operational analytics, and how tools and data interact across teams.
You enjoy experimenting, testing ideas, and iterating toward better outcomes.
You partner well with more senior team members to advance key initiatives.
Experience in SaaS, B2B, or data-driven environments is a plus.

Role Specific Skills

Systems & Technical Skills

Basic systems-thinking: you can understand how tools, data, and workflows connect
Experience with support tools (e.g., Zendesk) or CRM systems is a plus
Familiarity with documenting processes and running internal audits
Comfortable learning new tools quickly

AI & Automation

An automation-first mindset: you look for ways to reduce repetitive work
Interest in AI-driven workflows, agents, or auto-assist tools
Excitement to build internal automations using Zapier
Ability to evaluate where AI can improve support efficiency

Collaboration & Communication

Strong organizational and prioritization skills
Clear communicator who can work across teams
Ability to translate technical details into understandable concepts
Comfortable gathering requirements and supporting project scoping

Things You’ll Do

Own & Operate Internal Systems

Run and evolve our internal Concierge Support Program, ensuring teams get timely, accurate assistance
Operate as a system administrator for support tools: monitoring, tuning, configuring settings for reliability
Conduct quarterly audits for adherence, security, performance, and data quality

Drive Automation & AI-Enabled Workflows

Identify automation opportunities to eliminate manual effort
Build lightweight workflows using Zapier
Partner with team to introduce AI-driven tooling into daily operations
Support adoption of new auto-assist, intelligent routing, or predictive systems

Improve Processes and Documentation

Build documentation that helps teams understand tools, workflows, and best practices
Partner with Ops & Technical Program Managers to outline projects and programs
Help shape the future of Technical Support Operations through idea generation and experimentation

Support Data & Reporting

Assist in compiling data and performance reports for the team
Surface operational trends, workflow issues, and improvement opportunities
Help leaders understand system health and support efficiency through clear data

Potential Projects

Simplify support workflows and reduce friction for agents
Contribute to experiments with new features or AI capabilities
Support expansion of paid services and early access programs
Conduct Zendesk audits and cleanup projects
Build repeatable systems and documentation for core workflows
Partner with leaders to determine meaningful performance metrics

What Success Looks Like

Within 90 days:

You understand our support tools, workflows, and internal systems
You’re confidently handling Concierge requests and small system updates

Within 6 months:

You’re independently running audits, improving workflows, and updating documentation
You’ve built or improved automations that reduce manual work
You’re partnering across TSO, Engineering, and Support teams to deliver improvements

Within 12 months:

You’re owning system configurations, solving operational gaps, and contributing to strategic automation initiatives
You’re a trusted point of contact for system questions, tool performance, and process improvements
You’ve contributed to a measurable improvement in efficiency, scalability, or reliability

Impact & Success Measures

Improved operational reliability across support tools
Reduced manual work through automation and AI-driven workflows
Clear, accessible documentation of systems and processes
Consistent, high-quality support delivered via the Concierge Program
Strong cross-team relationships and collaborative execution
Successful execution of audits, system updates, and workflow improvements

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.