Client Success Manager

📋 Description

• Serve as primary client contact, ensuring product training and success.
• Address escalated issues promptly and fulfill client requests.
• Build strong relationships to improve retention and satisfaction.
• Collaborate with product support and sales teams on projects.
• Proactively check client health and schedule check-ins.
• Support onboarding and ongoing client adoption.

🎯 Requirements

• Experience managing a book of business in customer service, coaching, or account management.
• Proven ability to upsell and cross-sell through client recommendations.
• Ability to facilitate solutions to complex issues and requests.
• Startup experience or ability to thrive in a fast-paced environment.
• Proactive, goal-oriented mindset with strong work ethic.
• Excellent written and verbal communication and attention to detail.

🎁 Benefits

• Starting pay from $55K to $70K plus bonus.
• Medical, dental, and vision benefits.
• Paid holidays, vacation, and sick days.
• 401(k) plan.
• Paid monthly parking (if applicable).
• Collaborative, supportive team culture.