At Yaydoo, we drive digital transformation and B2B payments in Mexico, helping businesses improve their financial health and reach their full potential.Our flagship product, Por Cobrar, optimizes Accounts Receivable (AR) and Accounts Payable (AP), making financial operations more efficient.As one of Latin America's leading B2B fintech startups, Yaydoo is part of Paystand, a Silicon Valley-based company that is redefining B2B payments across North America. Together, we are building a more efficient, automated, and seamless financial ecosystem for businesses.Join us and shape the future of B2B fintech!

Role At A Glance

We are looking for a Customer Success Manager Jr. who combines professionalism and empathy with solid technical execution. This person will be the day-to-day bridge between our customers and the platform, ensuring their success through timely support, clear communication, and high attention to detail. The role is ideal for someone who thrives in structured environments, enjoys solving recurring challenges, and is passionate about delivering an excellent customer experience in the SaaS world.

Key Responsibilities:

Ensure response and resolution times during the Support Process are met in alignment with established SLAs.
Maintain ongoing, proactive communication with clients to support their success goals.
Guide customers through onboarding, platform adoption, training and follow-up processes.
Manage tickets, issues, and feature requests using platforms such as Zendesk, HubSpot, and Jira.
Identify opportunities to improve product usability, support processes, and service delivery.
Monitor and report on key success metrics such as CSAT, NPS, and retention rates.
Coordinate with Product and Engineering teams to escalate and resolve complex cases.
Implement strategies to elevate the overall customer experience and reduce churn.

Qualifications:

Ideal experience for this role can be gained through a combination of professional career, educational background, certifications, or relevant projects.

At least 2 years of experience in customer-facing roles.

At least 1 year as a Customer Success Manager Jr. in SaaS, Fintech, or Tech.
Remaining experience can include internships, customer support, call centers, etc.

Familiarity with CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), two key metrics used to measure user satisfaction and loyalty.

Perks:

Enjoy generous PTO and sick leave, because we believe in balance.
Fuel your days with free snacks and paid lunches in the office.
We've got your health covered with Major Medical Health Insurance.
Unlock stock options and own a piece of our success!
Work with the best tools and equipment, setting you up to thrive.
And the best part? Endless growth opportunities await you as we rapidly expand!

Embark on a journey with Yaydoo and explore how we can collaborate to catapult your business to the next level. Discover a world where technological prowess meets unwavering dedication to your success.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem-solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. We look forward to hearing from you.

Jr. Customer Success Manager

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