Technical Account Manager

Overview

As a Technical Account Manager at Xometry, you will serve as the technical and strategic advisor to a portfolio of enterprise customers leveraging Xometry's on-demand manufacturing platform. In this hybrid, Austin-based role, you will drive customer success by onboarding customers, promoting product adoption, and delivering technical guidance and issue resolution across design, quoting, and production workflows.

Responsibilities

• Own a portfolio of strategic customers and act as their primary technical point of contact.
• Onboard new customers and ensure successful platform adoption through training, enablement resources, and ongoing support.
• Collaborate with Sales, Product, and Engineering to translate customer needs into technical requirements and provide product feedback.
• Coordinate issue resolution with cross-functional teams and communicate progress to customers.
• Conduct quarterly business reviews and develop technical success plans to maximize value realization.
• Monitor usage metrics, health signals, and customer satisfaction to drive renewals and expansion opportunities.

Qualifications

• 3+ years of Technical Account Management or Customer Success experience in a B2B SaaS or manufacturing environment.
• Strong communication and relationship-building skills; ability to explain technical concepts to non-technical stakeholders.
• Experience with APIs, data analysis, and a working knowledge of manufacturing workflows.
• Bachelor's degree in a technical or business field (or equivalent work experience).
• Ability to travel as needed and thrive in a fast-paced, cross-functional team environment.

About Xometry

Xometry is a leading on-demand manufacturing platform connecting buyers with a global network of manufacturing partners. This role offers the opportunity to shape customer outcomes and drive value for a fast-growing company.