Technical Account Manager

Overview

Xometry is seeking a Technical Account Manager to act as a trusted technical advisor for enterprise customers using the Xometry platform. This hybrid role based in San Diego combines relationship management with technical advocacy to ensure customers realize value from Xometry’s on-demand manufacturing solutions.

Responsibilities

• Manage post-sales relationships for assigned strategic accounts, ensuring successful onboarding, implementation, and ongoing adoption.
• Serve as the technical liaison between customers and internal teams (Product, Engineering, Sales) to resolve issues, gather feedback, and influence product roadmap.
• Lead customer onboarding, trainings, and best-practice sessions; develop and execute customer success plans.
• Monitor customer health metrics, usage, renewal likelihood, and growth opportunities; prepare periodic business reviews.
• Guide customers on integrations, API usage, data exchange, and workflow automation; provide technical guidance and documentation as needed.
• Collaborate with Sales to identify expansion opportunities and coordinate cross-sell/up-sell strategies.
• Manage escalations and coordinate cross-functional response to critical incidents; ensure timely resolution.
• Travel as needed to meet with customers or attend on-site workshops.

Qualifications

• 3+ years in technical account management, customer success, or enterprise support.
• Strong written and verbal communication, presentation, and relationship-building skills.
• Technical aptitude with APIs, integrations, data workflows, and software integrations.
• Ability to understand customer requirements and translate into technical solutions; comfortable working with Product and Engineering teams.
• Bachelor’s degree in a technical, business, or related field; or equivalent experience.
• Nice to have: experience in manufacturing, distribution, or supply chain (not required).