Technical Account Manager

About the role

As a Technical Account Manager at Xometry, based in Denver and operating in a hybrid model, you will be the technical advisor for a portfolio of strategic accounts, helping customers realize value from Xometry's on-demand manufacturing platform.

What you'll do

• Own and grow relationships with assigned accounts, driving customer success and long-term retention.
• Provide technical guidance on manufacturing processes, part qualification, materials, and tolerances.
• Coordinate with internal teams (engineering, product, operations) to resolve issues and translate customer needs into product feedback.
• Lead onboarding, drive product adoption, and identify upsell and renewal opportunities.
• Monitor account health metrics, prepare quarterly reviews, and advocate for customer needs in the product roadmap.
• Collaborate with Sales to expand the footprint within accounts.

Who you are

• 3+ years of experience in technical account management, customer success, or related roles in B2B manufacturing or software.
• Bachelor's degree in Engineering, Manufacturing, or a related field.
• Excellent written and verbal communication skills; ability to explain complex technical concepts to non-technical stakeholders.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and basic data analysis (Excel).
• Strong organizational skills and the ability to manage multiple accounts simultaneously.

Location & Work Model

Denver, CO — Hybrid