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Overview

Xometry is seeking a Technical Account Manager (Hybrid) in San Jose, CA to act as a trusted technical advisor for a portfolio of enterprise customers. You will help customers maximize value from Xometry's on-demand manufacturing platform by aligning technical capabilities with business goals, guiding onboarding, and driving adoption.

Responsibilities

Serve as the primary technical contact for assigned customers, coordinating with product, engineering, and support teams to ensure success.
Understand customers' manufacturing workflows, data integration needs, and success metrics.
Lead onboarding, enablement, and training to drive platform adoption and long-term value realization.
Provide proactive technical guidance, troubleshoot issues, and coordinate escalations as needed.
Capture customer feedback, advocate for product improvements, and help prioritize enhancements with cross-functional teams.
Manage renewal and expansion opportunities, align success plans with customer business goals.
Maintain accurate account plans, success metrics, and ensure SLA adherence where applicable.
Collaborate with Sales, Solutions Engineers, and Customer Support to deliver a seamless customer experience.

Qualifications

3+ years of Technical Account Management, Customer Success, or equivalent experience.
Experience with SaaS platforms, API integrations, and technical onboarding.
Strong communication, presentation, and problem-solving skills.
Knowledge of manufacturing workflows and supply chain processes is a plus.
Bachelor's degree in a STEM field or related discipline.
Experience with CRM systems (e.g., Salesforce) and ticketing/support systems.
Willingness to travel as needed and comfortable working in a hybrid environment.

About Xometry

Xometry is a leading on-demand manufacturing marketplace connecting buyers with suppliers for rapid prototyping and production. As Technical Account Manager, you will partner with customers to ensure successful outcomes and long-term value.

What we offer

Competitive salary and benefits package
Hybrid work model with flexible scheduling
Career growth opportunities within a fast-growing company

Xometry