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About Xometry

Xometry is a leading on-demand manufacturing marketplace that connects customers with a broad network of suppliers. We’re looking for a Technical Account Manager to join our team in Detroit in a hybrid work environment.

Role Overview

As a Technical Account Manager, you will be the technical advocate for a portfolio of strategic customers, ensuring successful adoption and ongoing value of Xometry’s platform. You will collaborate with customers and cross-functional teams to resolve technical challenges, drive onboarding, and help customers realize measurable outcomes.

Key Responsibilities

Serve as the primary technical advisor for assigned customers, guiding onboarding, implementation, and ongoing success.
Develop strong relationships with key stakeholders and translate business goals into Xometry capabilities.
Troubleshoot technical issues and coordinate with Product, Engineering, and Support teams to resolve incidents with clear communication.
Lead customer trainings, provide best practices, and drive adoption across the customer’s organization.
Monitor health metrics, usage, and renewal risk; identify and pursue expansion opportunities.
Gather customer feedback and partner with product teams to influence roadmap and product enhancements.

Qualifications

3+ years in a technical account management, customer success, or solutions engineering role.
Experience with SaaS platforms, APIs, integrations, or manufacturing marketplaces.
Excellent written and verbal communication; comfortable presenting to executives.
Familiarity with CRM systems (e.g., Salesforce, HubSpot) and basic data analysis.
Bachelor’s degree in CS, Engineering, Business, or a related field (or equivalent experience).

Benefits & Culture

Competitive salary and comprehensive benefits package.
Hybrid work arrangement with in-office collaboration in Detroit.
401(k) with company match, paid time off, and professional development opportunities.

About the Role

Location: Detroit, MI (Hybrid) | Department: Customer Success / Technical Account Management | Full-time

Xometry