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Case Manager, Business Operations at Xometry
Xometry is seeking a Case Manager, Business Operations to help ensure smooth operational workflows and cross functional coordination. In this role you will manage customer cases, coordinate with product, sales and logistics teams, and optimize processes to support growth. The Case Manager will monitor case status, maintain documentation, and help improve internal operations to deliver exceptional service.
Responsibilities
- Coordinate cross functional teams to resolve customer cases
- Monitor case status and maintain thorough documentation
- Identify process inefficiencies and propose improvements to operations
- Collaborate with product, sales and logistics to align on outcomes
Qualifications
- Strong organizational and communication skills
- Experience in operations or case management is a plus
Benefits
- Hybrid work environment
- Competitive compensation
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