IT Support Team Lead

Our Purpose

At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

This is more than a management role; it’s an opportunity to own the IT service and be accountable for the entire IT journey of our New Zealand team. Reporting to the Head of IT Operations, you will lead the internal IT function for the region, acting as the key driver of the technology experience for all our Xeros in New Zealand.

As part of a global leadership team that embraces a ‘think global, act local’ philosophy, you will work alongside your Team Leader peers and Engineering Leaders to foster the growth of a world-class IT team. We are on a journey to transform our support model by moving beyond reactive fixes to dial up our human connection moments, and you will lead that charge. If you are a passionate leader focused on empowering people through technology, this is your chance to make a significant impact.

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.