Related skills
jira google workspace itil atlassian laptop provisioning📋 Description
- Independently manage onboarding and Tier 1 and 2 support
- Deliver in-person and remote IT support for Dojo employees, primarily in Bristol
- Support new office rollouts (Barcelona, Milan) with on-site setup
- Manage end-user device setup, hardware ordering, and workspace onboarding
- Own recurring tasks and document improvements
- Handle walk-up issues and manage tickets through a round-robin system
🎯 Requirements
- 1–3 years in first/second-line IT support
- Strong communication and interpersonal skills
- AV support experience or willingness to become AV SME
- Google Workspace and endpoint management familiarity
- Jira/Atlassian familiarity
- Hardware provisioning, license management, and laptop setups
🎁 Benefits
- Supportive Bristol-based team culture
- Monthly lunches and quarterly cross-office meetups
- Travel opportunities to Barcelona, Milan, and Madrid
- Opportunity to shape service models and drive change
- Learning time weekly and training budgets
- Office-first culture with 4+ days onsite
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