Related skills
process improvement vendor management budgeting contract management facilities management📋 Description
- Lead, coach, and manage Workplace Associates, ensuring consistent service standards.
- Own and improve workplace processes, including ticketing workflows, onboarding/offboarding support.
- Drive operational efficiency by identifying gaps and standardizing practices across North America.
- Manage workplace vendors end-to-end, including procurement, contracts, and cost optimization.
- Partner with General Managers, People, IT, Security, and Finance to align ops with needs.
- Serve as primary escalation point for workplace issues, balancing urgency and impact.
🎯 Requirements
- Bachelor’s degree or equivalent experience.
- 5+ years in workplace operations, facilities, or office management, including people management.
- Proven experience improving processes and scaling operations in a fast-paced environment.
- Strong vendor procurement, contract management, and budget ownership experience.
- Excellent stakeholder management and communication skills.
- Highly organized, detail-oriented, and solutions-focused.
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