Related skills
workforce management forecasting analytics capacity planning dashboards📋 Description
- Lead real-time workforce management for support across channels.
- Forecasting, capacity planning, and staffing models.
- Manage headcount planning and hiring with Recruiting.
- Monitor intraday adjustments to meet SLAs and control costs.
- Coach Real-Time Analysts and Scheduling Analysts for efficiency.
- Develop dashboards and analytics to track staffing trends.
🎯 Requirements
- Proven experience in Workforce Management for support.
- Data-driven with WFM methodologies and analytics.
- Strong forecasting, capacity planning, and staffing modeling.
- Experience with real-time monitoring and intraday adjustments.
- Cross-functional collaboration with HR, Finance, Recruiting.
- Ability to build dashboards and reports for leadership.
🎁 Benefits
- AI-native company focused on continuous improvement.
- Growth resources, autonomy, and ownership of your role.
- Collaborative cross-department culture.
- Opportunity to drive bold ideas and big wins.
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