Related skills
forecasting excel scheduling nice assembled📋 Description
- Create and maintain schedules aligned with demand forecasts and SLAs
- Manage time-off requests, planned absences, and shrinkage
- Build and refine mid-term forecasts to match staffing needs
- Analyze metrics like adherence and occupancy for improvement
- Collaborate with international teams to harmonize scheduling
- Communicate with agents and leadership to improve agent experience
🎯 Requirements
- At least 1 year in contact center workforce management, scheduling
- Proficient in WFM tools: NICE, Verint, Aspect, Calabrio, or Assembled
- Advanced Excel skills and detail-oriented planning
- Strong analytical skills to translate data into insights
- Clear communicator able to present complex ideas simply
- Comfortable collaborating with cross-functional and multicultural teams
🎁 Benefits
- FitPass Gym Membership
- Private Health Insurance
- Wolt Credits
- Employee Assistance Program
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