Related skills
forecasting compliance nice wfm ukg📋 Description
- Be the engine behind Adyen's day-to-day WFM operations and improvements.
- Develop standardized scheduling strategies and optimized shift patterns.
- Maintain daily schedule adjustments and timely updates.
- Support real-time and intraday management to handle volume fluctuations.
- Support implementation of Adyen's first global WFM tool for data accuracy.
- Run scenario projections for contact volumes to aid planning.
🎯 Requirements
- 3+ years in WFM/forecasting in high-growth global support.
- Proven experience building WFM foundations in scaling organizations.
- Deep understanding of scheduling, intraday, real-time adherence, and forecasting.
- Hands-on with WFM tools (NICE, Verint, UKG, Teleopti) including config.
- Strong analytical skills to translate data into actionable insights.
- Comfortable navigating ambiguity and creating structure in blank-slate environments.
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