Related skills
excel nice aspect assembled verint📋 Description
- Create and maintain schedules aligned with forecasts and SLA
- Manage time-off requests, absences, and shrinkage with standardized processes
- Build and fine-tune mid-term forecasting models for staffing needs
- Analyze workforce metrics like adherence and occupancy for improvement
- Collaborate with international teams to harmonize scheduling
- Communicate with agents and leadership to improve agent experience
🎯 Requirements
- At least 1 year of experience in contact center workforce management, especially scheduling
- Proficient in WFM tools like NICE, Verint, Aspect, Calabrio, or Assembled
- Advanced Excel skills and a detail-oriented approach to planning
- Strong analytical skills to translate data into actionable insights
- Clear communicator able to present complex ideas simply
- Comfortable collaborating with cross-functional and multicultural teams
🎁 Benefits
- Bookster (Online Library Subscription)
- Meal Vouchers
- Medical Subscription
- Wellness Allowance
- Wolt Credits
- Employee Assistance Program (EAP)
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