Related skills
google sheets microsoft excel aspect assembled verint📋 Description
- Schedule generation: create/optimize weekly/monthly agent schedules.
- Absenteeism management: handle PTO, sick leave, and absences.
- Shift bids and swaps: administer bid processes and swaps.
- Adherence reporting: monitor adherence and share coaching insights.
- Part of Workforce Management under Global Support Operations & Strategy.
- Remote position open to candidates residing in Mexico.
🎯 Requirements
- Bachelor's or Associate degree in related field or equivalent experience.
- 2+ years Workforce Management in intraday/scheduling for a contact center.
- Experience with WFM Tools (NICE/IEX, Aspect, Verint, Assembled).
- Solid understanding of KPIs (service level, AHT, occupancy).
- Intermediate proficiency in Microsoft Excel/Google Sheets.
- Ideal candidate: data analysis, forecasting, and stakeholder communication.
🎁 Benefits
- Flexible remote work model with options to work in person.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Flexible working culture and career growth.
- Accommodations available; accessible interviewing support.
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