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workforce management looker sql tableau excel📋 Description
- Gather, clean, analyze, and aggregate WFM reporting to drive effectiveness
- Develop reporting and dashboards with CS WFM team for visibility
- Automate and streamline reporting across multiple platforms
- Communicate insights to cross-functional teams and leadership
- Collaborate with BI Developers to create dashboards
- Support scheduling, forecasting, and real-time management in WFM
🎯 Requirements
- Minimum 2 years in data analysis, reporting, or metrics
- Bachelor's degree is a plus
- Advanced knowledge in reporting, data, contact center, and WFM analysis
- Analytical, organizational, problem solving and critical thinking skills
- Advanced Excel proficiency: complex formulas, pivot tables, macros
- SQL or similar tool proficiency preferred
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