Develop schedules meeting business needs, employee preferences, and legal requirements
Manage time-off requests, planned absences, and shrinkage processes
Build and enhance forecasting models to align staffing with demand
Monitor and analyze workforce metrics like adherence and occupancy
Collaborate with international teams to standardize scheduling practices
Establish continuous improvement loops across WFM functions

🎯 Requirements

1+ years of workforce management experience in a contact center
Strong skills in WFM tools like NICE, Verint, Aspect, Calabrio, or Assembled
Proficiency in Excel for schedule planning and data analysis
Strong communication skills and a collaborative, international mindset
Full professional proficiency in English
You are located in Hungary

🎁 Benefits

Wolt Credits
Employee Assistance Programme (EAP)
Cafeteria - SZÉP card - Wolt Magyarország Kft
Breakfast, fruits, and snacks in the office

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot