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datadog salesforce snowflake sql python📋 Description
- Develop short- and long-term capacity plans for disputes and contact center.
- Analyze historical data to forecast volume and create scalable staffing models.
- Drive WFM rigor across BPO vendors and service KPIs.
- Design staff schedules and manage real-time adherence; adjust intraday.
- Translate business drivers into workforce requirements and budgets; model scenarios.
- Monitor capacity metrics and present insights to leadership.
🎯 Requirements
- Bachelor degree or equivalent education.
- 5+ years in workforce management or analytics.
- 3+ years in fintech, banking, payments or financial services ops.
- Experience forecasting disputes and contact center KPIs.
- Experience managing BPO partners across geographies.
- Strong communication and collaboration skills.
- Able to operate autonomously without a WFM playbook.
🎁 Benefits
- Monthly home office stipend.
- Annual development stipend.
- Allianz Pension Scheme.
- Luxmed health coverage (100% paid by Marqeta).
- Four floating holidays.
- MultiSport Plus membership.
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