Related skills
forecasting sql excel scheduling capacity planning📋 Description
- Forecast short- and long-term volumes using trends.
- Translate forecasts into staffing needs and hires.
- Build optimized schedules aligned with demand patterns.
- Monitor real-time performance; adjust intraday.
- Track KPIs: Service Level, AHT, ASA, Occupancy, Adherence.
- Contract role with second shift hours.
🎯 Requirements
- 2–4 years in WFM or operations analytics in a contact center.
- Advanced Excel/Google Sheets (formulas, pivot tables).
- WFM systems and BI tools or SQL (NICE, Verint, Calabrio).
- Strong forecasting, capacity modeling, and KPIs.
- Experience in high-growth, fast-paced environments.
- Excellent analytical thinking and stakeholder communication.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!