Lead the consultative delivery, implementation, and deployment of Five9 and Verint WEM solutions.
Partner with customers to deliver technical and business outcomes.
End-to-end WEM engagements from design through deployment.
Communicate plans, progress, and status to internal staff and customers.
Own and develop Five9’s Verint AQM/Quality Bot services and materials.

🎯 Requirements

5+ years Verint WEM implementation experience (QM/AQM, Speech Analytics).
3+ years in Professional Services or as Verint AQM/Quality Bot consultant.
Knowledge of SaaS, Networking, CRM, WFM, PBX, CTI, VoIP, IVR.
Experience with NICE, CSI, Calabrio, Aspect Monet desired.
Willingness to travel up to 70%.
Excellent written and verbal skills.

🎁 Benefits

Health, dental, and vision coverage from day one.
Mental health support resources for employees and dependents.
Generous employee stock purchase plan.
PTO, paid holidays, volunteer hours, and 12 weeks parental leave.

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