Related skills
reporting forecasting data analytics staffing📋 Description
- Assess data, trends and projections to determine capacity needs.
- Analyze call volumes, ticket flows, and metrics to forecast demand.
- Allocate staffing, schedule shifts, and optimize agent productivity.
- Develop forecasts and identify bottlenecks and constraints.
- Monitor performance metrics and drive efficiency improvements.
- Collaborate with Operations, Talent Acquisition, and Strategy.
🎯 Requirements
- Bachelor's degree in Business, Operations Management, or related field.
- Proven capacity planning and workforce management experience.
- Strong analytical skills with data-driven insights.
- Proficiency with support analytics tools and workforce management software.
- Excellent communication and stakeholder collaboration skills.
- Demonstrated leadership and ability to manage a team.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!