Manager, Customer Success

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider

  named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100

  recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500

  ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz

  ranked us the #1 best company for remote workers

Responsibilities

As the Manager, Customer Success in Japan, you will lead one of the most strategic parts of our business — guiding a team of Customer Success Managers to drive adoption, retention, and expansion for our customers. You will help customers become successful with automation and AI and deliver high-value business outcomes across their organizations.

In this role, you will also be responsible to:

• Develop, mentor, and inspire a high-performing Customer Success team to exceed retention, adoption, and satisfaction goals.

• Create scalable processes and playbooks for onboarding, value realization, business reviews, and proactive engagement.

• Build trusted executive relationships with customers to advocate for their goals and drive measurable business impact.

• Forecast customer health and proactively address retention and adoption risks.

• Partner closely with Sales, Support, Product, and Marketing to drive a seamless, world-class customer experience.

• Deliver data-driven insights to improve processes, product strategy, and customer satisfaction.

• Drive team performance through coaching, KPIs, and continuous enablement.

Requirements

• Bachelor’s degree or equivalent work experience.

• 7+ years of Customer Success, Account Management, or Customer Experience in B2B SaaS or iPaaS companies — including 2+ years of leadership.

• Proven track record of leading teams to retention and growth targets in a rapidly scaling environment.

• Strong familiarity with automation, integration, or enterprise software.

• Fluent in Japanese and English.

• Strong leadership, coaching, and mentoring abilities.

• Excellent interpersonal and communication skills.

• Data-driven, strategic thinker with a proactive problem-solving mindset.

  Passion for automation and driving business value for customers.

• Collaborative team player who thrives in a fast-paced, evolving environment.

• Experience working with AI-powered automation or integration platforms.

• Familiarity with SaaS product-led growth strategies.

• Experience working across regional and distributed teams.