Embedded Customer Success Manager

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider

  named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100

  recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500

  ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz

  ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Customer Success Manager to join Workato’s Embedded Business Unit, you will partner with customers who integrate Workato into their core products—either as a built-in feature or as a complementary offering. This role will report to the Director of Customer Success (Embedded) and will play an integral role in working as a key advisor and advocate for your customers. Your primary focus will be to drive customer success by:

• Guiding customers through every stage of their integration journey—from initial deployment and technical solution design to go-to-market (GTM) strategy and end-customer adoption.

• Understanding each customer’s unique business objectives and success metrics, ensuring that Workato’s platform is leveraged to achieve their desired business outcomes.

• Enabling and empowering customer teams by providing best practices, training, and strategic guidance on building robust integration solutions.

• Building and nurturing strong relationships with Executive Sponsors, Champions, and stakeholders at all organizational levels to foster alignment and long-term partnership.

• Driving adoption and value realization by helping customers unlock new business opportunities through connectivity to thousands of applications.

• Managing your book of business to support Workato’s net revenue retention and other key business metrics, ensuring both customer and company success.

We are seeking an ambitious CSM who excels at strategic consulting, technical solutioning, and orchestrating successful adoption plans for embedded integration products.

Requirements

• BS/BA or equivalent education

• 7+ years of experience in product management, consulting, or customer success

• Experience with successful product development, launch, and growth

• Background in business planning process development and evolution

• Involvement in the development or execution of sales enablement strategies

• Good understanding of the software development lifecycle

• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)

• Track record of delivering on ambitious renewal rates, consumption goals and other key company objectives

• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations

• Excellent interpersonal, communication, and persuasion skills

• Ability to take control of ambiguous situations and provide direction

• Strong problem solving and analytical thinking skills

• Excellent interpersonal, communication, and persuasion skills

• Project Management and storytelling skills

• Be a self-motivated team player who loves to drive impact beyond their current role

• Grit and resilience to manage occasional tough & complex situations

For California applicants, the pay for this role may range between $115,000 - $130,000 plus variable, benefits, perks, and equity.