Customer Success Manager

• Help our Japan team implement integration and automation solutions.

• Offer advice on market strategies, product adoption, and planning.

• Guide customers to maximize their investment in Workato during onboarding, implementation, and expansion phases.

• Maintain strong business relationships with customers in Japan.

• Act as a trusted advisor on pricing, marketing, and sales.

• Work with executives to meet key objectives and measure success.

• Achieve revenue retention goals.

• Assess and prevent renewal risks.

• Conduct regular business reviews to align with customer goals and promote product growth.

• Handle any customer issues quickly and effectively.

• Provide insights to improve the Workato product.

• Serve as the customer's advocate within Workato.

Requirements

• Bachelor’s degree or equivalent.

• At least 5 years of experience in consulting, product management, or sales operations.

• Experience working directly with customers and retaining them.

• Knowledge of integration technology.

• Fluent in Japanese and English.

• Strong customer empathy and communication skills.

• Excellent problem-solving and analytical skills.

• Ability to work collaboratively in a fast-changing environment.

• Passion for automation and its business value.

• Excellent interpersonal, communication, and persuasion skills.

• Strong problem-solving and analytical thinking.

• Ability to create materials for customers and colleagues.

• Entrepreneurial drive and resilience in a dynamic environment.