Related skills
wordpress mysql drupal joomla ssh📋 Description
- Take ownership of customer questions; resolve at first contact
- Provide feedback to improve processes and reduce concerns
- Communicate across teams to handle customer issues
- Use multiple systems: Chat, CRM, JSD, Live Engage
- Match GoDaddy products to customer goals for first-call resolution
- Walk customers through CMS panels (WordPress, cPanel, Plesk) to troubleshoot
🎯 Requirements
- Advanced knowledge of WordPress, including plugins and themes
- Ability to use SSH to navigate hosting environments
- Ability to access and manipulate MySQL databases
- Understanding of CMS such as WordPress, Joomla, Drupal
- Research and troubleshoot across Linux and Windows hosting environments
- A high school diploma or equivalent work experience
🎁 Benefits
- Competitive health benefits
- Retirement savings and 401k options
- Bonus or incentive eligibility
- Equity grants and stock purchase plan
- Paid time off and parental leave
- Diverse culture and Employee Resource Groups
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