Related skills
wordpress linux mysql ssh ftp📋 Description
- Take ownership of customer questions; provide first-contact resolution
- Provide feedback to improve processes and reduce issues
- Communicate across departments to resolve customer issues
- Use multiple systems: Chat, CRM, JSD, Live Engage
- Match GoDaddy products to customers' online goals; first-call resolution
- Troubleshoot via FTP, cPanel, Plesk, and MySQL
🎯 Requirements
- Advanced WordPress knowledge including plugins, themes, and troubleshooting
- SSH to navigate and access hosting environments
- Access and manipulate MySQL databases
- Understanding CMS (WordPress/Joomla/Drupal); navigate and edit
- Research issues across systems; support Linux and Windows hosting
- High school diploma or equivalent work experience
🎁 Benefits
- Paid time off
- Retirement savings plans (401k, pension)
- Bonus/incentive eligibility
- Equity grants and employee stock purchase plan
- Competitive health benefits
- Parental leave
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