User Researcher

User Researcher

We're the team behind some of the world's most-loved digital products. As our User Researcher, you'll bring your passion for entertainment and connectivity technology to shape exceptional user experiences. You'll excel at uncovering user needs through methodical research, using diverse tools and techniques to generate actionable insights. Your collaborative approach will help our teams develop intuitive, user-friendly digital products that balance user needs with business objectives. You'll thrive in our dynamic environment where you can identify opportunities to improve digital entertainment and connectivity experiences for millions of users worldwide.

ABOUT YOU

• 5+ years in a client-facing role at an agency
• Strong background in user research and digital design
• Experience driving research initiatives in cross-functional teams
• Track record of working in agile environments and global digital projects
• Expertise in evaluative research methods (usability testing, surveys, tree testing)
• Excellent communication and presentation skills
• Experience with entertainment or connectivity technology products is a plus

WHAT YOU'LL DO

• Drive user research projects using qualitative and quantitative methods
• Partner with designers, product managers, and developers globally
• Conduct competitive analysis and synthesise market trends
• Create research deliverables and translate findings into actionable recommendations
• Champion user-centred design across the organisation
• Manage research operations and vendor relationships
• Present findings to senior stakeholders and facilitate workshops

ABOUT US

We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world. 

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognized as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognize that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody.

We're just getting started.

See how we're making an impact: https://www.wongdoody.com/work

WONGDOODY is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

All candidate information is kept confidential according to EEO guidelines.