Team Lead

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is introducing an employment option in Finland, where deliveries on the platform are carried out both by independent contractors and employed couriers, which is a new way of operating in Finland. Please, read more here about what this is all about.

We are now kicking things off by hiring a team lead for Wolt Operations, an independent company operating Wolt’s courier employment model in Finland. You will play a pivotal role in bringing this new setup to life and building the foundation that will enable it. We are looking for experienced people with a can-do mindset to help us shape and run this work. 

Building something new is both challenging and exciting. If you’re a self-starter with drive and entrepreneurial spirit, this just might be the place for you. Working on this new initiative at Wolt Operations, you’ll probably learn more, build more, and ship more than in most other companies. You’ll be challenged for sure, but you will also have a lot of fun on the way.

If you’re excited to build an entirely new way of working in Finland, to collaborate across cross-functional teams, and to bring this model to life, apply now. 

We are looking for a Team Lead to support and enable this journey. 

As a Team Lead, you’ll play a key role in bringing Wolt’s new employment model to life.

You’ll be responsible for building and leading Operations for employed couriers, partnering with stakeholders to create scalable processes.

Your main responsibilities will include

• Overseeing the business performance of employed couriers in Finland
• Lead, coach, and grow a high-performing team of team coordinators
• Own hiring, onboarding, and performance development within the team
• Supporting the team in meeting defined KPIs.
• Build a strong team culture rooted in accountability, growth, and shared success
• Implement team rituals (standups, retros, 1:1s) to support execution and improvement
• Mentor team members to take on greater ownership and grow Identify bottlenecks, inefficiencies, and implement practical, scalable fixes
• Continuous process improvements

We’re looking for someone who is both strategic and hands-on — someone who can build from scratch, but also develop operations at a large scale.  You’ll thrive in a fast-paced environment and are comfortable making decisions independently when needed.

• 5+ years in operations, support, logistics, or similar fields
• 2+ years of people management experience, including hiring, coaching, and developing team members
• Strong execution skills, bringing structure to complexity without slowing things down
• Experience leading teams in fast-paced environments
• Knowledge in Finnish labor law and managing HR/employee relations and processes
• Operational mindset:  think in systems, spot weak points, and fix them before they grow
• Excellent written and verbal communication skills
• Fluent in English; Finnish as a plus
• Proficient in Google Sheets and familiar with tools like Looker
• Eligibility to work in Finland as an employee

Bonus points

• Experience from advocacy and public affairs 
• Experience in performance metrics
• Background in scaling teams or processes 

• The opportunity to build something completely new, with real impact on the future of platform work.
• A collaborative, fast-moving, and international environment.
• The chance to grow as a leader
• You’ll join a team that combines ambition with care — we get things done, but we also have fun doing it.

If this sounds like you, and you’re ready to help us shape the future of work in Finland and beyond, we’d love to hear from you! 

The application deadline is 2025-11-10. However, we will be reviewing applications and inviting people to interviews on an ongoing basis, so we encourage sending your application ASAP.

Kindly note that we do not accept applications coming in via email due to GDPR. Please submit your application via our job portal.  

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.