Related skills
communication customer service english multitasking empathy📋 Description
- Handle inquiries via chat and phone between couriers, partners, and users.
- Provide quick feedback, resolve escalations, and support operations.
- Review and respond to user feedback.
- Oversee and manage operations in the cities where Wolt operates.
- Maintain a great customer experience and monitor daily performance.
- Work on quality assurance (QA) and platform management.
🎯 Requirements
- Excellent communication skills and patient demeanor.
- Fluency in Romanian and English (C1 level).
- Strong empathy, persistence and problem-solving.
- Attention to detail and strong focus.
- Ability to multitask and handle stressful situations.
- Willing to work shifts, weekends and holidays.
🎁 Benefits
- Fully remote work.
- Meal vouchers 30 RON per working day.
- Medical subscription (Priority Plus).
- Monthly sports budget (150 RON net).
- Access to Bookster online library.
- Extra vacation days based on seniority.
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