Retail Specialist

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Reporting to the Retail Account Management Team Lead, the Retail Specialist (ReS) supports and works in close cooperation with Menu and Platform teams to ensure the Retail department has smooth onboarding of new Retail Partners.

We need a Retail Specialist to support the training and account management of retail partners and ensure the best possible partnership. As a Retail Specialist, you will act as a key communicator between our operations team and retail partners in order to ensure optimal success. 

• Train and support Retail venues in Czechia for the best possible results
• Create selections and ensure retail partner selections on the platform are accurate.
• Proactively helping retail partners to improve their performance.
• Helping out with marketing campaigns for retail partners.
• Assisting the Retail Team Lead with any additional tasks related to working with our key retail partners.
• Getting feedback from our partners and translating it into product, marketing, and operations improvement
• Owning the entrusted partner’s assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.

• Experience within account management, customer support, sales, or administration
• Experience and strong interest in analytics.
• Structured, detailed, and service-oriented.
• You have strong problem-solving skills
• You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome through grit and determination
• Excellent interpersonal skills with the ability to adapt tone to suit the audience.
• Fluent in Czech and communicative English.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.