Operations Associate, Strategy & Innovation

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Associate to join our Operations team in Croatia.

In the Operations Team, we focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.

As an Operations Associate, you will be a part of ensuring that our courier partners get the right help and support throughout their Wolt journey. Working in a fast and dynamic environment, it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing our great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.

In this pursuit, we aim to create the World’s best courier experience by optimizing processes, bettering content, and assuring that we have as little friction as possible.

• You will be a master in supporting couriers in everyday queries they send to us, ensuring timely delivery of helpful information. Your focus will be primary on written (chat & e-mail) communication and secondary on anticipating and preventing issues before they arise.
• Work may include travelling to different locations around the city, but not frequent.
• You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
• Handling schedules, payroll, work permits.
• Helping with other administrative tasks (annual leave, sick leave, medical issues etc.)
• Be part of optimizing our processes, procedures and communication channels.
• Assisting in everyday and ad-hoc tasks.
• Occasionally traveling within the city for support needs
• In charge of monitoring delivery performance of couriers

• Experience in a customer or people-oriented role, preferably online communication.
• Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
• Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
• Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
• Responsible and reliable, with a structured approach to your work.
• A strong creative eye
• Fluent in Croatian and English language is mandatory.

This role is based in our offices in Zagreb.

We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: 

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.