Merchant Support Specialist

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As Merchant Support Specialist you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. 

• Driving growth in existing cities by analyzing venue performance and conducting regular quality and satisfaction checks;
• Managing restaurant and retail partner relationships post-onboarding to ensure long-term success;
• Negotiating and closing advertising investment deals with smaller accounts, focusing on revenue growth, product adoption, and customer engagement;
• Serving as a key communication link between operations teams and merchant partners;
• Collaborating with Marketing and Account Management teams to plan and execute partner campaigns;
• Conducting ongoing market analysis to identify opportunities and trends;
• Contributing to short- and mid-term projects related to new product introductions and process improvements;

• Fluent in local language and English;
• Focused on achieving measurable outcomes and supporting business growth;
• Ability to analyze venue performance and satisfaction metrics;
• Skilled at acting as a liaison between internal teams (Marketing, Account Management) and external partners;
• Confident in negotiating advertising and promotional deals;
• Experience with Excel or Google Sheets;
• Structured and service-oriented mindset;
• Self-starter with a can-do attitude and motivation to improve processes continuously;

• A fast-growing tech company with lots of career opportunities, both locally and internationally;
• Hybrid/work from home options (depending on location);
• 🏥 Medical subscription – Regina Maria;
• Meal tickets;
• 🏋️ Monthly budget for sports activities;
• 💙 Employee Assistance Programme - therapy and wellbeing;
• Employee discount on all Wolt orders

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.