Merchant Services Team Lead

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Let’s discuss the role

Our Merchant Services team (Restaurant/Retail) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success by providing top tier services and supporting them around the clock. As Wolt grows in both size and scope of our offering, the strength of our Merchant Services Engine is growing with it.

As a  Merchant Services Team Lead, you will lead a high-performing team responsible for handling all partner requests, queries, and operational needs, while ensuring a smooth, top-tier merchant experience. At the same time, you will be setting the team up for success, driving performance, streamlining processes, and fostering a vibrant, inclusive, and supportive team culture.

• Team Leadership & Development – Lead, coach, and motivate a team of Merchant Services Associates to deliver exceptional partner support and operational excellence.
• Partner Support & Guidance – Oversee the resolution of partner inquiries, provide guidance, and ensure additional training is delivered when needed.
• Operational Oversight – Manage day-to-day operational processes, including equipment enrollment, inventory management, contract administration, and technical issue resolution.
• Process Innovation & Best Practices – Identify opportunities for improvement, implement scalable solutions, and champion operational excellence across the team.
• Cross-Functional Collaboration – Work closely with Customer Support, and other internal teams to align processes, share insights, and provide top-tier client experience.
• Project Ownership – Lead ad-hoc initiatives related to merchant operations and contribute to the overall success of the Merchant Services function.

• Proactive Ownership Mentality – Independent thinker who can drive results with limited guidance.
• Leadership Skills – Proven ability to lead, coach, and develop high-performing teams in fast-paced environments.
• Analytical & Data-Driven – Comfortable using data to inform decisions, identify improvement areas, and support partner growth.
• Excellent Interpersonal Skills – Able to build strong relationships with both internal and external stakeholders.
• Operational & Project Management Experience – Skilled in overseeing processes, managing multiple priorities, and driving initiatives to completion.
• Previous experience in Sales or Customer Support roles – A strong understanding of partner-facing operations is a plus.
• Team Player – Collaborative mindset, willing to support colleagues and foster a positive team culture.
• Languages – Fluency in both Greek and English is essential for success in this role.

• ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team.
• 📈 Career Growth – Opportunities to learn and develop within Wolt.
• 🍔 Wolt Perks – Discounts on your Wolt orders and a monthly meal allowance.
• 💻Work equipment - We set you up to success with our cutting-edge, work equipment.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.