Design Lead, Support

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We’re looking for a Design Lead to shape the future of Wolt’s Support Experience — one of the most business-critical and transformative areas in our product ecosystem.

At Wolt, support isn’t an afterthought — it’s a core differentiator. We’re investing heavily to build contextual, intelligent, and human support experiences that scale across customers, merchants, and couriers.

This is a 0→1 role, focused on creating what doesn’t exist yet. You’ll lead a talented team of designers to define the vision, drive strategy, and deliver exceptional experiences that blend craft, innovation, and impact.

Design at Wolt isn’t a service function — it’s at the heart of how we build products. Our leadership, including our CEO, deeply values design as a strategic driver. You won’t need to sell its importance; your job is to set the ambition and lead your team and partners to meet it.

• Own the end-to-end design strategy for Support, from internal tooling to user-facing experiences.
• Partner closely with Product, Engineering, and Operations to define and deliver a unified vision.
• Lead and coach a team of designers, raising the bar for craft, storytelling, and execution.
• Drive early-stage (0→1) initiatives and make fast, informed decisions in ambiguous environments.
• Champion AI and emerging technologies to reimagine support experiences.
• Represent design in senior discussions, influencing product and business strategy.

• Hands-on leadership – combines strategic direction with design execution.
• Strong initiative – acts with ownership and accountability.
• Excellent design taste – simplifies complex problems into intuitive, elegant solutions.
• Decisive and fast – stays focused and proactive in evolving environments.
• Proactive communicator – builds alignment early and maintains momentum.
• Forward-thinking – adapts quickly and leverages AI to improve products.
• Team builder and coach – mentors and grows high-performing designers.

You’ll operate with a high degree of autonomy, owning design direction and quality benchmarks within your domain.You’ll be a trusted partner to Product and Engineering leads, balancing user needs, business goals, and technical realities — while driving outcomes with speed and clarity.

• Partners strategically with Product and Group Leads to shape long-term vision and priorities.
• Sets and upholds high standards of craft and design quality.
• Leads confidently through ambiguity and helps others grow through feedback and clarity.
• Owns the entire design lifecycle — from shaping briefs to validating and measuring impact.

Design at Wolt is revered, not serviced. Our leaders champion great design as a business advantage. You’ll join a team that leads from the front — ambitious, collaborative, and driven to shape what’s next.

If you’re excited to design what’s never been built — and lead a team to do it — we’d love to meet you.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.