Related skills
networking itil itsm identity and access management endpoint security📋 Description
- Lead and manage the IT Help Desk team.
- Oversee ticket management and SLA compliance.
- Escalate complex incidents as needed.
- Define and improve IT support processes.
- Monitor KPIs and report to management.
- Coordinate onboarding and offboarding.
🎯 Requirements
- 4-6 years in IT Help Desk / ITSM ops.
- Strong English and Spanish communication.
- Team leadership and workload management.
- Jira Service Management and ITSM tools.
- SLA/KPI management and reporting.
- Identity and access management, onboarding/offboarding.
🎁 Benefits
- High-impact environment.
- Professional development.
- Flexible and collaborative culture.
- Global opportunities.
- Vibrant community.
- Total rewards.
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