Senior Business Consultant

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

To retain our deep culture of collaboration, both among ourselves and with our clients, this role will work in a Work From Near (Hybrid) capacity based out of one of our offices (Vancouver, BC or Toronto, BC).  

As a Senior Business Consultant, you will be a pivotal advisor to Fortune 500 executives, guiding them through their most complex business challenges with a digital lens. Operating at the intersection of business strategy, financial viability, and technological innovation, you will help clients make high-stakes decisions and navigate the complexities of digital transformation. You are the strategic advisor who frames a client's most critical choices, shaping their digital future by delivering the rigorous analysis and compelling business cases that drive high-stakes investment and strategy decisions.

• Frame and Structure Complex Problems: Define and structure clients' most ambiguous and critical business challenges, developing hypotheses to guide engagement activities and analysis.
• Deliver C-Suite Recommendations: Lead the development and delivery of clear, compelling recommendations to senior executives, influencing high-stakes decisions on investment, market entry, and operational strategy.
• Conduct Rigorous Analysis: Perform comprehensive qualitative and quantitative analysis—including market sizing, competitive assessments, and operational modeling—to uncover the insights that underpin strategic choices.
• Build Investment-Grade Business Cases: Create robust financial models and business cases that articulate the value, risks, and financial impact of strategic initiatives, providing a clear rationale for executive decision-making.
• Act as a Trusted Advisor: Cultivate deep, trust-based relationships with senior client stakeholders, becoming their go-to partner for navigating the intersection of business, technology, and finance.
• Facilitate Executive Alignment: Design and lead high-impact workshops and working sessions with senior leadership teams to build consensus and drive strategic clarity.
• Drive Cross-Functional Collaboration: Partner with internal teams of product strategists, designers, and engineers to ensure recommendations are not only strategically sound but also feasible and desirable.
• Advance the Practice: Contribute to the growth of the strategy practice by developing thought leadership, refining proprietary frameworks, and mentoring team members.

• 3+ years of experience in management consulting, corporate strategy, or a similar strategic advisory role, preferably with a focus on digital products or transformation.
• Experience advising C-level and VP-level executives on complex business initiatives.
• Deep expertise in strategic frameworks and both quantitative and qualitative analysis, with a demonstrated ability to synthesize disparate information into a clear, compelling narrative.
• Strong financial acumen and experience building sophisticated business cases and models to support and validate strategic recommendations with Extensive experience with Microsoft Excel and financial modeling software
• Adept storyteller with the ability to deliver compelling presentations to various (seniorities and/or disciplines) client audiences
• Can operate successfully in both independent work and as a part of a team
• Ability to travel as required for client engagements (typically 10-15%).

• MBA or advanced degree in a relevant field.
• Experience within our key client verticals, such as financial services, media, or hospitality.
• Familiarity with product management methodologies and human-centered design principles.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.