Related skills
project management agile stakeholder management budgeting contact center📋 Description
- Lead end-to-end delivery of contact center solutions using Genesys Cloud.
- Be a people leader; mentor a high-performing, international team.
- Deliver timely, tailored updates to engineering, product, marketing, and executives.
- Drive end-to-end Agile delivery for contact center initiatives.
- Manage capital budget and financials to inform investments.
- Lead with adaptable frameworks to fit evolving needs.
🎯 Requirements
- 7+ years in software delivery as Technical PM, Delivery PM, or PM.
- Experience building contact center solutions in Genesys; communicate business case.
- Empathy and confidence in managing complex software products with stakeholders.
- Strong problem solver; communicate cross-system issues.
- Expert communicator; run workshops to align stakeholders.
- Adept at AI-powered tools; champion AI adoption.
🎁 Benefits
- Healthcare benefits - Medical, Vision, Dental (100% premiums for individuals)
- Life & Disability Insurance
- 401K matching
- Flexible PTO and paid holidays
- Parental Leave
- USA Pay Range: $100,000-$160,000 USD
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