Related skills
saas intercom zendesk cross-functional collaboration📋 Description
- Front-line support for travel organizers worldwide using WeTravel.
- Resolve issues, answer product questions, improve help center.
- Collaborate with engineering, product, and sales to improve the journey.
- Remote-first role with autonomy, impact, and visibility.
🎯 Requirements
- 4+ years in customer support in SaaS/tech.
- Advanced English (C1+) and fluent Spanish.
- Experience with Intercom, Zendesk, or similar tools.
- Empathetic, patient, and problem-solver.
- Collaborates with engineers to investigate bugs and improve product.
- Proactive, organized, and able to work independently.
🎁 Benefits
- Full-time - Fixed Term Contract (International Contractor).
- Time to Recharge: unlimited paid time off.
- Amsterdam HQ visit 2-4 weeks per year.
- Remote work up to 4 weeks per calendar year.
- Annual team off-site.
- Extensive paid family leave.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!