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reporting saas intercom zendesk spanish📋 Description
- Support travel organizers to get the most from our platform.
- Resolve customer issues and answer product questions.
- Improve the help center and collaborate with teams.
- Collaborate with engineering, product, and sales to improve the user journey.
- Maintain a high standard of service in a remote-first, international team.
🎯 Requirements
- 4+ years in customer support, SaaS or tech.
- Advanced English (C1+) and fluent Spanish.
- Experience with Intercom, Zendesk, or similar tools.
- Empathetic, patient, and customer-focused.
- Collaborate with engineers to investigate bugs.
- Flexible hours, including some weekends.
🎁 Benefits
- Full-time fixed-term contract as international contractor.
- Unlimited paid time off to rest and recharge.
- Amsterdam HQ visit 2-4 weeks yearly.
- Remote work for up to 4 weeks per year.
- Annual team off-site in sunny locations.
- Extensive paid family leave and volunteering days.
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