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saas data engineering intercom ticketing software data issues📋 Description
- Support existing Vetcove users via ticketing software.
- Reproduce issues, document steps, and file tickets for engineering.
- Investigate data issues and resolve or escalate to data engineering.
- Provide updates to clinics after issue resolution.
- Troubleshoot quickly and explain scenarios clearly.
- Collaborate cross-functionally to suggest enhancements.
🎯 Requirements
- 1 year of relevant, technical facing work experience
- 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in ticket support
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
🎁 Benefits
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
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