Related skills
salesforce css html sql zendesk📋 Description
- Own customer inquiries end-to-end, including how-to, technical break-fix, and configuration help.
- Master the dashboard, integrations, troubleshooting steps, and best practices.
- Drive product adoption by helping customers effectively utilize Braze.
- Collaborate with Customer Success, Account Managers, Product, and Engineering.
- Proactively identify opportunities to enhance customer satisfaction and adoption.
- Contribute to process improvements and internal enablement; share knowledge.
🎯 Requirements
- Experience supporting technical products, ideally SaaS or mobile apps.
- Proficiency with case management tools (Salesforce, Zendesk) for efficient inquiries.
- Hands-on experience with HTML, CSS, APIs, and SQL.
- Experience with tools such as Postman, Snowflake, Kibana is a plus.
- Domain knowledge of SaaS, mobile tech, APIs, marketing automation, or analytics.
- Strong written and verbal communication skills in English.
🎁 Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive medical, dental, vision, life, and disability coverage.
- Fertility benefits and equal paid parental leave.
- Professional development with career pathing and an annual learning stipend.
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