Software Trainer - Customer Education

The Software Trainer plays a critical role in driving customer outcomes by ensuring businesses achieve measurable outcomes through effective adoption of Weave’s software, tools, and services. This role designs and delivers engaging live and virtual training experiences that accelerates key customer milestones, reduces time to value, optimizes utilization and business KPIs, and enhances operational efficiencies.

The Software Trainer leads one-on-one and one-to-many sessions that empower customers to run a more efficient and profitable business as a result of implementing Weave. Collaborating closely with Sales, Onboarding, Support, Customer Success, Product, and Marketing teams, the Software Trainer helps support efforts to keep training materials up to date and relevant for customers. By aligning training initiatives with business goals, this role ensures customers are positioned for long-term growth and platform optimization at every stage of their journey.

• This position will be hybrid (remote/in office) - 3 days in office / 2 days remote. Additional days in office as needed.

• Reports to: Training & Content Manager

What You Will Own

• Facilitate live virtual and in-person training sessions for customers, focusing on how Weave can help the customer run a better business by using Weave's products, workflows, and best practices.

• Partner with Onboarding and Customer Success Managers to align training with customer needs and product adoption goals.

• Collaborate with Product, Onboarding, Marketing, and Support teams to stay current on new feature releases and best practices.

• Consult with the Training Team to update customer-facing learning materials including slide decks, training guides, videos, quick guides, follow up emails, and help center articles.

• Track and report training metrics such as attendance, satisfaction scores, and utilization/adoption impact.

• Contribute to building a scalable customer education program that supports customer growth and retention.

• Continuously gather customer feedback to improve content and delivery methods.

• Present insights and recommendations to leadership to drive continuous improvement.

What You Will Need to Accomplish the Job

• 3–5 years of experience delivering software or SaaS training to end user customers

• Dental, medical, or health-tech industry experience

• Strong presentation and facilitation skills; able to explain complex concepts simply and clearly

• Software & consulting experience helping customers adopt SaaS tools to effectively assist them in running a more efficient and profitable business while driving better patient/customer experience

• Experience designing and delivering virtual trainings using Zoom, Google Meet, Teams, or similar platforms

• Excellent verbal and written communication skills and attention to detail

• Strong emotional intelligence with the ability to read non-verbal feedback and sentiment

• Experience handling escalated customers

• Proven training/event management experience

• Comfort working cross-functionally in a fast-paced, collaborative environment

• Familiarity with CRM systems (Salesforce)

• Passion for customer success and driving product adoption

What Will Make Us Love You

• Experience in Customer Training, Customer Education, or Implementation within a SaaS environment

• Familiarity with instructional design or adult learning methodologies

• Ability to measure training impact through analytics and feedback

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.