Director of Operations

About this Role

As the Director of Ohio Operations for Waymark, you will be a key leader in our operations, directly overseeing our local managers and the patient-facing care teams within your assigned state with responsibility for delivering on operational, clinical, and financial goals. You are an experienced leader who excels at developing and mentoring managers and their teams to deliver excellent patient care and service. You are passionate about empowering teams to use a metrics-driven approach and continuous process improvement to meet the highest standards of care access, coordination, and quality for patients with Medicaid benefits. You will report to and collaborate with the Regional VP to represent regional needs and deliver on operational goals. You will also support your local managers as they engage with local providers and community-based organizations to build strong relationships that support the health and social needs of our patients.

Key Responsibilities

• Lead and manage a team of local managers to ensure alignment with state-level operational, clinical, and financial goals.
• Assist local managers with hiring, onboarding, and training of new team members to support regional growth and retention goals.
• Own state performance of goals by tracking and reporting on operational performance within your market and translating high-level strategic objectives into actionable plans for local care teams.
• Provide coaching and mentorship to local managers, fostering their professional development and ensuring a high-performing, collaborative team culture.
• Oversee the day-to-day performance of care teams within your designated region, ensuring they meet the highest standards of patient access, care coordination, and quality.
• Collaborate with national care support teams (Clinical, Quality, Analytics, etc.) to relay regional needs and challenges and implement new workflows and initiatives.
• Support regional VP, Partnerships and Implementation teams to successfully launch new contracts in the state in conjunction with partner expectations and timelines.
• Serve as a key point of contact for local providers and community-based organizations, helping to develop, maintain and strengthen partnerships that support Waymark patients.

Minimum Qualifications

• 7+ years of experience in healthcare or health services operations, with a focus on patient-facing care teams, outpatient services, and/or whole-person care focus.
• 3+ years of direct people management experience, including supervising managers or team leads.
• Demonstrated ability to manage operational performance, gather and analyze data, and drive continuous improvement within a defined geographic area.
• Strong verbal and written communication, organizational, and problem-solving skills.
• Experience with budget oversight or financial management.
• A track record of effective collaboration with internal and external stakeholders, including providers and community partners.
• Ability to travel frequently within the state to support local teams and engage with community stakeholders.
• Must reside in Ohio, preferably Cleveland.

Preferred Qualifications 

• A history of relationships or experience with community-based healthcare initiatives in the region and medicaid.
• Strong understanding of barriers to healthcare access and quality among diverse, underserved populations.
• Experience working in startup environments and enjoys rapid pace of work.
• MHA or MBA

Salary Range

$135,000 - $164,000

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth.Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.Life Insurance: Basic life insurance to give you peace of mind.Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.Commuter Benefits: Convenient options to support your commute needs.Professional Development Stipend: A dedicated stipend supports professional development and growth.

Offer of employment is contingent upon successful completion of a background check.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!